Back to Job Listings
Team Leader - Customer Service
Customer Support • 2 Positions Available
Manchester, UK
Hybrid
Full-time
£28,000-£32,000/year
Job Description
Lead and manage a team of customer service representatives.
Requirements
Native English
3+ years experience
Leadership skills
Key Responsibilities
- Manage and mentor customer service team
- Monitor team performance and KPIs
- Develop training programs
- Handle escalated customer issues
- Report on team metrics
Benefits
- Company pension scheme
- Private healthcare
- 25 days annual leave
- Leadership development program
- Performance bonuses
Apply for this Position
All fields are required. Please complete all information carefully.