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Quality Assurance Specialist
Quality Assurance • 2 Positions Available
Leeds, UK
Call Centre
Full-time
£26,000-£30,000/year
Job Description
Monitor call quality and provide feedback to improve service standards.
Requirements
Native English
QA experience
Analytical skills
Key Responsibilities
- Monitor call quality
- Provide feedback to agents
- Develop quality guidelines
- Track quality metrics
- Conduct training sessions
Benefits
- Competitive salary
- NHS pension
- Private healthcare
- Professional certifications
- Flexible working hours
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